The following list of frequently asked questions (FAQ’s) has been put together to help answer some of the common questions that we have received about PMBO property management software. If your question is not answered, please contact us. Thanks!
Q: Who can list vacation rentals with PMBO?
A: PMBO allows the property owner to sign up for services for their vacation rental.
Q: Why should property owners use PMBO?
A: PMBO makes it easy for the individual property owner to list their vacation homes, condos and short-term rentals in the places travel agencies and real estate websites use to search and book vacation rentals.
Q: How easy is it to add my property to PMBOTM? Do I need to have web development experience?
A: Web development experience is NOT required. When you become a member, you are provided a user id and password to login to PMBOTM. Once you log in, you can create your property listing by simply filling in a form. A generic template has already been developed to format your web page so that it appears as a professionally completed site. That’s it! Quick and easy! It takes most individuals less than one hour to set up.
Q: Where will my vacation rentals appear?
A: Once vacation rental listings are listed on PMBO, they will be automatically distributed to your choice of channels, including Vacation Travel By Owner (VTBO), AirBnB, the Homeaway Family, Booking.com, Expedia, Google and a number of niche travel sites, including BreckenrdigeRental.com.
Q: What types of vacation rentals are supported?
A: The types of vacation rentals supported continue to grow. At this time, PMBO supports vacation homes, condos and all short term rental properties.
Q: When should I update my PMBO Listing?
A: It’s best to update listings whenever there is a change to rates and availability or if something has changed at the property that would be important to a guest. Updates can be made as often as needed and changes are automatically propogated out via channel integration.
Q: Do I have to use PMBOTM exclusively or can I also book via other means?
A: You do not have to use PMBOTM exclusively and are free to utilize other means – including other property management companies and tools. However, as PMBOTM is a real-time reservation system, you are required under membership terms to utilize the inventory management system to keep inventory current within PMBOTM. Inventory management is easy to do with simple updates to the inventory per PMBOTM administration pages. PLEASE DON’T DOUBLE-BOOK! Remember that PMBOTM properties are automatically included in online reservation sites including VTBO.com and BreckenridgeRental.com. Our site will lose credibility if we book properties that are not available. In addition, overhead associated with multiple inventory control systems is high. PMBO.com requires the use of our Inventory Management system to keep overall costs down.
Q: What if I receive a reservation from a PMBOTM affiliate site and already have this timeframe booked (i.e., the property is unavailable)?
A: PMBOTM membership terms require the property owner to keep inventory rates current in the PMBOTM system. If the property manager cannot accept a reservation due to an error in keeping inventory management updated, please contact us immediately. As the property owner, you will be responsible for returning the reservation fee – at 100%. PMBOTM will not refund the reservation fee, which means that this is an expense that you will have to incur. In addition, PMBOTM reserves the right to cancel your membership due to failure to comply to membership terms. If your membership is cancelled due to failure to comply to membership terms, any membership fees collected to date will not be refunded.
Q: Do I have to use PMBOTM Online Reservation Process?
A: Let’s be honest here. Some of you may want to save the reservation fee if you’re renting to someone that you know and can accept a check rather than a credit card. This is perfectly okay and within the terms of your membership agreement. However, be sure to update your inventory to mark these dates as “unavailable” to prevent double-bookings! PMBOTM does not recommend renting to individuals that you do not know without utilizing a credit card. Think of your property as a mini-hotel. All hotels require a credit card on file for any damages or expenses incurred during stay. It’s great protection for you as a business owner. Also, note that owner stays are not coordinated with automated emails nor included within the PMBO tools, such as the mobile application or housekeeping application.
Q: What if I have a reservation (with credit card) that I have made in a verbal agreement?
A: This can be handled two ways. 1) You can direct your potential renter directly to your PMBOTM website to reserve your property. Note that there will not be any links from your page to other PMBOTM properties, so you don’t need to worry about competition. 2) You can go online yourself and reserve for your renter by completing the reservation yourself. Be sure to have name (as it appears on the credit card), address, email, phone, and credit card information. PMBOTM recommendation is to utilize option 1 as often as possible. When the renter’s reserve online, they are automatically agreeing to be bound by the terms of the rental and you have less exposure for cancellations and potential refunds.
Q: Does PMBOTM take a reservation commission on all rental reservations?
A: Yes, PMBOTM does have a reservation fee for all reservations booked online via PMBOTM or any of their affiliate sites. This fee will be deducted from the amounts sent to you for the reservation. Think of PMBOTM as your online travel agent. You only pay when you receive confirmed bookings for your rental property. And, our commission rate is considerably less than other well known travel agencies, which have a general commission rate of 25% or more.
Q: Who is responsible for the credit card fees?
A: Credit card fees are 3% of the total reservation amount (rate plus taxes) and are paid by the property owner. Credit card fees are deducted similar to the reservation booking fee prior to sending reservation monies to the property owner. Let’s take an example.
Reservation Amount: $1,000
Sales Tax Collection: $104 (based on 10.4% sales tax in this example)
Amount charged on Credit Card: $1,104
Credit Card Fee: $33.12 (3% of $1,104)
Reservation Booking Fee: $100 (10% of reservation amount)
Amount Due Property Owner: $970.88
Note: Property Owner is responsible for paying all taxes as applicable. The tax rate is set by the property manager during property set up. The tax amount is simply passed on to the property owner.
Q: Can I cancel my membership?
A: You are not under any contractual obligations and are free to cancel your membership and stop using our property management software at any time. Note that any monies collected will not be subject to refund. For example, if you sign up for a one year membership and cancel after 6 months, no refund will be due to you. My recommendation is you are not confident in a yearly membership is to try a monthly membership and check it out!
Q: How do I get paid as a property owner?
A: Based on your property’s rental management reports, you will be able to keep track of the reservations made. PMBOTM will issue you a check at the end of the month in which the rental occurred. For example, if you have a reservation for Jan 1 – Jan 7, 2004, you would get paid for that rental (minus credit card and reservation booking fee) at the end of January. Merchant accounts require that the funds are not transferred to sub-parties in the agreement until after the services are incurred, or in this case, until after the rental has occurred.
Q: What if the renter has questions re: their reservation or the rental property?
A: As this system is property management by owner, the contact information on each reservation will be the property owners. Name, email address and phone number of the property owner will be provided to the rentor and is also displayed on the PMBOTM website.
Q: How are rental cancellations handled?
A: Cancellations are accepted 60 days prior to arrival. Cancellation information appears on the rental confirmation letter sent to the renter. If the renter cancels, you will be notified per email and/or fax. The dates previously booked will be opened back up as available inventory. As is typical on vacation and short term rental properties, PMBOTM and it’s affiliate sites do not accept cancellations less than 60 days from the arrival date.
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